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This gadget calculates and displays the result of a simple formula (like SUM, MAX or AVERAGE) on a numeric field of the issues from a specified Jira issue filter . Use this gadget to display, for or JQL. The calculated formula result can be displayed as a number, in form of gauge chart or on a 5-star sclale.

You can use this gadget for calculating and displaying various metrics and project key numbers.

For instance, the total remaining work or the work done on in your project. On .

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Or, you can display the progress toward your team goals by configuring it as a gauge chart with custom limits and colors.

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In Jira Service Management (JSM), you can use it to make calculations based on the Satisfaction field that is set by customers when completing the satisfaction survey after the ticket closure; for instance, you can calculate and display the average Customer Satisfaction (CSAT) of your support team.

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Setting

Description

Display mode

Choose how the result will be displayed. The :

  • As Number - the default option

is "Number"

  • , which works in all the cases

. But if

  • As Number colored by value - choose this option if you want to have a color code associated with the displayed value. In this case, you need to set custom limits and colors.

  • As Gauge chart - choose this option if you want the value to be displayed in a gauge chart. In this case, you need to set custom limits and colors.

image-20240514-093407.pngImage Added

  • On a 5-star rating scale - if, for example, the gadget was configured to calculate the Customer Satisfaction (CSAT)

, you could select the "5-star rating scale" option

  • .

Display prefix (unit of measure)

Check this option if you want a text representing the unit of measure to be displayed before the calculated value. A prefix like '$' will be displayed in the form of '$8500.50'.

Display suffix (unit of measure)

Check this option if you want a text representing the unit of measure to be displayed after the calculated value. A suffix like 'h' will be displayed in the form of '168.8h'.

Format the number by using commas

Check this option if you want the calculated value to be displayed with commas. For example, '15300000' will be displayed as '15,300,000' or '5432.1234' will be displayed as '5,432.1234'.

Refresh interval

Choose how often the gadget will refresh automatically.

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The following blog articles provide more information on how to use this gadget.