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  • Log in as an admin to your Jira Data Center instance

  • Navigate to Administration > Project Team > Import From Cloud page

  • For Project Team Exported Data From Cloud, choose the JSON file generated previously

  • For Jira Cloud Exported Entity XML File, choose the entities.xml file extracted from the Jira backup for Cloud archive

  • Click Start Import to begin the import process

NOTE:

  • You can check the "Merge data" checkbox option if you are importing additional new custom fields from a previous importimported the data once and want to re-import a file that now contains additional user custom fields. This will allow the process to import the new custom fields and their associated properties.user values

  • Click Start Import to begin the import process

  • The import process will display a progress bar tracking the import of custom fields and associated user properties.

  • In case the application is unable to map some of the users from the import file to the local Data Center users directory, it will display a notification message and once the import process is completed it will show a Download button that allows you to download the list of these users.

You can migrate the Project Team data from Jira Cloud to Jira Data Center. The migration process involves creating a backup of the Cloud instance, exporting the data, and then importing the exported data into Jira Data Center.

  • Backup Creation for Jira Cloud:

    • Log in as a Jira admin

    • Navigate to Jira Settings > System

    • In the IMPORT AND EXPORT section, select Backup manager

    • Click on Create backup for cloud. Once the backup is complete, click Download cloud backup

    • Extract the zip archive on your local computer. The entities.xml file is required for the migration

  • Exporting Data from Jira Cloud

    • Log in as a Jira admin

    • Navigate to Jira Settings > Apps > Project Team > Data Export page

    • Click the Start Export button to begin the export process

Refer to the section Export User Custom Field Data for detailed instructions on exporting data as a JSON file.

  • Once you have the entities.xml file extracted from the backup archive and the JSON file generated from Export Data you can proceed with the migration application data to Jira Data Center.

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  • Log in to your Jira Data Center instance

  • Navigate to Administration > Project Team> Import From Cloud page

  • At Project Team Exported Data From Cloud, choose the JSON file generated on Jira Cloud

  • At Jira Cloud Exported Entity XML File, choose the entities.xml file extracted from the backup for Cloud archive

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Note

The entities.xml file may exceed the default attachment size limit in Jira. To address this:
Navigate to Administration > System
Under the Advanced section, select Attachments
Click Edit Settings and change the attachment size limit to 400MB (404857600 bytes).
After the import, revert to the original attachment size limit.

  • Click Start Import

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